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Returns + Exchanges

RETURNS

We want you to be completely stoked about your purchase at PURE. If you are not 100% satisfied, you can return your item(s) for a full refund within 30 days of purchase. The items MUST be postmarked, by your shipper, no later than 30 days after the purchase date.  (Returns must be unworn, in the same condition you received them, and in the original packaging.)

 

RETURN INSTRUCTIONS

For returns, please follow the instructions below.
  1. Please call us at 410-267-7669 or email us at pureboardshopmd@gmail.com
  2. Give us your name, item you wish to return or get a credit for and date you purchased the item.
  3. We will give you an RA number; (return authorization).
  4. Write the RA number BIG on the outside of the box and include a note with the RA number, your name, items returned, and date you purchased the item. Include what you would like; a store credit/gift receipt or a refund.
  5. Return the items per UPS, FEDEX or USPS. You are responsible for all return freight cost.
  6. Upon inspection of the items to be sure the above criteria is met, PURE will give you a gift receipt/credit or a refund for the purchase price less PURE’s shipping costs.

 

MORE RETURN INFO

  • We do not accept returns of assembled, custom complete skateboards.
  • Upon arrival, inspect your shipment carefully. If there is any loss or damage, please contact us immediately.
  • A completed document including all of the requested information must accompany your return.
  • Once we receive the product(s) (usually 3-5 business days), we will rectify the issue with you. Please allow 7-10 days to hear back from us.
  • Refunds on returned items will be issued in the same payment form and same account as tendered at the time of purchase.
  • In the case that the return of an item results in an order total dropping below a promotional discount threshold, we will reduce the refund amount by the amount of the original discount.
  • PURE will refuse items returned in used or unsalable condition.

 

PACKAGING

  • To qualify for a refund, all returned products must be returned in their original, unaltered packaging, including all labels and tags.
  • Shoe boxes, boot boxes, binding boxes, and other product packaging must not have tape or any other shipping labels on them.

 

CLOTHING

  • Clothing must be clean and unwashed with all tags attached – no pet hair, human hair, smoke odors, or makeup stains.

 

FOOTWEAR

  • Footwear must not be worn and must include the original, undamaged packaging.
  • If you plan to return your shoes, do not wear them after trying them on.

 

EXCHANGES

Our EZ Exchange policy is simple. Just return the items you don’t want using the normal returns process. At any time, simply place a new order for the new product(s) you want to purchase.

 

WARRANTIES

All items we sell are warranted by the manufacturers against manufacturing defects. Please contact us if you believe your purchase is defective and we will help facilitate a warranty claim with the manufacturer. If for any reason a manufacturer does not properly handle your defective product claim, simply let us know and we will take care of you.

 

SHIPPING & HANDLING

We offer FREE shipping on all orders within the continental US! Shipping charges will apply to products that are available by phone orders.